Privacy Policy for Spine Doctor Miraj

1. Information We Collect

We only collect information that you voluntarily provide to us through our contact and appointment-booking forms, or when you reach out to us by phone, email or WhatsApp. Specifically:

• Identity & contact details — your full name, phone number, email address, and city or country of residence.
• Clinical context — any symptoms, medical history, imaging reports, or medication details you choose to share when requesting a consultation.
• Appointment preferences — preferred date, time, consultation type (in-person or video) and urgency.
• Technical information — anonymised analytics data such as browser type, device, approximate location (city-level), pages visited and time spent, collected automatically via cookies (see Section 6).

We do not knowingly collect financial details (card numbers, bank information) through this website. All payments are handled directly at Isapure Multispeciality Hospital or through verified payment gateways separate from this site.

2. How We Use Your Information

Information you share with us is used strictly to:

• Schedule, confirm, reschedule or cancel your appointment with Dr. Anish.
• Provide pre-consultation guidance (imaging checklist, travel directions, preparation notes).
• Make follow-up calls or send reminders for upcoming reviews, reports or recovery check-ins.
• Respond to enquiries, second-opinion requests and general questions about our services.
• Improve the quality of our website and clinical communication, based on anonymised usage patterns.

We do not sell, rent, trade, or disclose your personal information to any third party for marketing purposes. Ever.

3. WhatsApp Communication Consent

AI Spine uses WhatsApp as a primary channel for appointment coordination and patient follow-up because it is fast, familiar and end-to-end encrypted. By contacting us through WhatsApp or by ticking the consent box on our enquiry form, you consent to:

• Receive appointment confirmations, reminders, and pre-visit instructions via WhatsApp.
• Exchange imaging reports, prescriptions and follow-up queries directly with the clinical team.
• Receive post-operative recovery check-ins for a reasonable period after treatment.

You can withdraw WhatsApp consent at any time by replying “STOP” to any message from us, or by emailing isapurehospital@gmail.com. We will immediately move you to phone or email communication only.

4. Data Storage & Security

All information submitted through this website is stored on secured servers with SSL/TLS encryption in transit. Clinical information (imaging, reports, consultation notes) is maintained within the electronic record system of Isapure Multispeciality Hospital, in line with applicable medical record-keeping laws in India.

We apply reasonable administrative, technical and physical safeguards to protect your data against unauthorised access, alteration, disclosure or destruction. Access to your records is restricted to Dr. Anish and his designated clinical coordinators. While no system on the internet can be guaranteed 100% secure, we continuously review our security practices to keep them current.

5. Third-Party Services

Our website uses a small number of trusted third-party services to function well. Each of these is subject to its own privacy policy, which we encourage you to review:

• Google Analytics — helps us understand which pages are most useful to patients. It uses cookies to collect anonymised usage data (no personal identifiers).
• Google Maps — embedded to help you locate Isapure Multispeciality Hospital. Google may log your IP address when the map loads.
• WhatsApp (Meta)— when you click our WhatsApp link, the conversation is governed by WhatsApp's own privacy terms.
• Hosting & email providers — used purely to deliver the website and handle your email replies securely.

We do not use advertising trackers, retargeting pixels, or behavioural ad networks on this site.

6. Cookies Policy

Cookies are small text files stored on your device by your browser. We use two categories:

• Essential cookies — required for the website to function (e.g. remembering whether you have dismissed a banner). These do not track you.
• Analytics cookies — set by Google Analytics to help us understand which pages are most helpful. These are anonymised and expire automatically.

You can disable cookies through your browser settings at any time. Disabling essential cookies may affect how the website works, but you will still be able to view all clinical information.

7. Your Rights & Data Deletion

You have the following rights over the personal information you share with us:

• Right to access — request a copy of the personal information we hold about you.
• Right to correction — ask us to correct any information that is inaccurate or incomplete.
• Right to deletion — request that your personal information be deleted from our systems. Note: clinical records required to be retained under Indian medical record regulations may be kept for the statutory period.
• Right to withdraw consent — opt out of WhatsApp, call or email communication at any time.

To exercise any of these rights, email us at isapurehospital@gmail.com from the email address on file, with the subject line “Data Request”. We will verify your identity and respond within 30 days.

8. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children without parental or guardian consent. When a paediatric spine consultation is requested, the enquiry must be submitted by a parent or legal guardian.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology or our practices. The “Last updated” date at the top of this page will always reflect the most recent revision. For material changes we will post a prominent notice on our homepage.

10. Contact Us

If you have any questions, concerns or complaints about this Privacy Policy or how your information is handled, please reach out to our Privacy Officer:

By using this website, you acknowledge that you have read and understood this Privacy Policy.